Enterprise Support Contact Information
RISE operates a 24x7 support desk for Enterprise customers.
Monitoring for faults and fault reports occurs on a 24/7 basis via account managers and the Network Operations Center (NOC).
For all Enterprise Support enquiries, please email firstname.lastname@example.org
For critical issues, send an email to email@example.com and cc your account manager. You can also call your account managers to expedite the resolution of your issue or fault.
As with any support desk, any detailed information you can provide us about the issue (such as MTR traces, traceroutes and pings) will expedite the resolution process.