If you open a ticket regarding a performance issue with your service, the first thing the RISE engineers will ask you for is an "MTR." MTR is our go-to tool, as it provides a lot of information all in one go - often an issue can be traced simply by looking at that one MTR. Including one when you open a ticket with us will typically drastically reduce your issue resolution time.
This page describes how you can both install the MTR tool and use it successfully. Simply scroll to the section representing your OS and follow the steps.
MTR for Windows
1. Download the tool from the WinMTR projects. From your computer's downloads, open the file, select the WinMTR_x64 and click RUN.
2. Enter the name of the website you are having performance problems within the "Host:" box as shown below. If you don't have problems with a specific site, you can use www.google.com
3. Click the " Start" button. Let the trace run until the "Sent" column increments to 50 or higher, then click "Stop." This should take around one minute to complete.
4. Either take a screenshot of the window (by hitting the "PrintScreen" button on your keyboard) or click the "Copy text to clipboard" button, then paste the result into your email to email@example.com.
5. Ifyou want to learn more about the MTR tool and what the numbers mean, you can read more at Reporting Packet Loss
MTR for Linux
1. MTR is available for nearly all Linux and other UNIX like operating systems via standard package managers. For Redhat/Centos based OSs use the command "sudo yum install mtr" or for Debian based OSs such as Ubuntu and Mint, use "sudo apt-get install mtr"
2. Open a terminal and run the command "mtr -rc 50 <website name>" where <website name> is replaced with the name of the site you are having problems with. If you are having general issue, you can use www.google.com here. This will take around one minute to run.
3. You should receive an output like the below. Copy and paste this into an email to firstname.lastname@example.org
dc@perf1:~$ mtr -rc 50 mirror.rise.ph Start: Thu Jul 28 18:22:16 2016 HOST: perf1 Loss% Snt Last Avg Best Wrst StDev 1.|-- 10.254.0.1 0.0% 50 1.3 1.0 0.3 2.1 0.2 2.|-- 43-226-7-126.static.rise. 0.0% 50 1.6 1.6 0.4 24.4 3.3 3.|-- mirror.rise.ph 0.0% 50 1.9 1.3 0.5 3.4 0.3
4. If you want to learn more about the MTR tool and what the numbers mean, you can read more at Reporting Packet Loss
MTR for Mac OS
MTR for Macintosh is available here.